UX Designer, Amazon Customer Service Job at Amazon.com Services LLC, Seattle, WA

bkducWZRS2lPVnJ1eWlNanVVNkhmNkNnZ1E9PQ==
  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

This role is part of Amazon's Customer Service UX Studio (CS-UX), which drives UX Design excellence across Worldwide Customer Service. The CS-UX studio is a group of UX researchers, writers, program managers, and designers who partner closely to build high-quality end-to-end experiences for our customers. The studio works on a diverse product set, which includes customer-facing, self-service solutions, customer service associate tools, driver support, and internal operational tools. This role is dedicated to supporting the Customer Service Associate journey and will work to improve associate experiences, eradicate defects, and innovate on behalf of Worldwide Customer Service technologies.

Key job responsibilities
You'll do great in this role if you are:

- Able to carefully balance associate needs, business goals, and technical constraints
- Passionate about creating elegant, simple to understand designs
- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem

A day in the life
This role will focus on improving and simplifying the way our Customer Service Associates are able to support our end customers. You will work with a large network of partners across business verticals to identify pain points in the current user journeys and propose seamless, end-to-end UX solutions. You’ll work closely with a studio of smart, passionate designers, user researchers, UX writers, product managers, and developers to drive a design process that works backward from the customer to deliver results.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

- 2+ years of design experience
- Have an available online portfolio
- Experience in a variety of design, wire-framing, and prototyping tools
- Experience with consumer brands and experience design, and a passion for storytelling

Job Tags

Full time, Temporary work, Seasonal work, Worldwide,

Similar Jobs

KFC

KFC Restaurant General Manager Job at KFC

Description:Looking for a rewarding career in the fast-food industry? KBP Foods, a leading franchisee of KFC, is hiring a Restaurant General Manager for our growing team. With over 800 locations nationwide, we offer an exciting work environment and numerous opportunities... 

Poutrix

Senior Project Manager (San Francisco) Job at Poutrix

 ...description: Arcadis is seeking a Senior Project Manager to lead projects across commercial,...  ...fresh perspectives, and bold talent. As part of our team, youll experience a sought-...  ...law. Arcadis offers benefits for full time and part time positions. These benefits... 

w3r Consulting

Proofreader Job at w3r Consulting

Description: Responsible for proofreading (spelling, grammar, punctuation, variable factors i.e., premiums, benefits, etc.) advertising and mandated assets related to Medicare Advantage, Medicare Part D, Medicare Supplement, and MMAI. As a result, health insurance experience... 

Aerotek

Welder Job at Aerotek

 ...onsite position in Mc Connellsburg,PA. Application Deadline This position is anticipated to close on Jul 4, 2025. About Aerotek: We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled... 

BJC HealthCare

Clinical Nurse- Infusion Center Job at BJC HealthCare

 ...has been designated as a Magnet-recognized organization for nursing excellence by the American Nurses Credentialing Center....  ...Education ~ Nursing Diploma/Associate's - Nursing Experience ~ No Experience Supervisor Experience ~ No Experience...