UX Designer, Amazon Customer Service Job at Amazon.com Services LLC, Seattle, WA

bkducWZRS2lPVnJ1eWlNanVVNkhmNkNnZ1E9PQ==
  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

This role is part of Amazon's Customer Service UX Studio (CS-UX), which drives UX Design excellence across Worldwide Customer Service. The CS-UX studio is a group of UX researchers, writers, program managers, and designers who partner closely to build high-quality end-to-end experiences for our customers. The studio works on a diverse product set, which includes customer-facing, self-service solutions, customer service associate tools, driver support, and internal operational tools. This role is dedicated to supporting the Customer Service Associate journey and will work to improve associate experiences, eradicate defects, and innovate on behalf of Worldwide Customer Service technologies.

Key job responsibilities
You'll do great in this role if you are:

- Able to carefully balance associate needs, business goals, and technical constraints
- Passionate about creating elegant, simple to understand designs
- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem

A day in the life
This role will focus on improving and simplifying the way our Customer Service Associates are able to support our end customers. You will work with a large network of partners across business verticals to identify pain points in the current user journeys and propose seamless, end-to-end UX solutions. You’ll work closely with a studio of smart, passionate designers, user researchers, UX writers, product managers, and developers to drive a design process that works backward from the customer to deliver results.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

- 2+ years of design experience
- Have an available online portfolio
- Experience in a variety of design, wire-framing, and prototyping tools
- Experience with consumer brands and experience design, and a passion for storytelling

Job Tags

Full time, Temporary work, Seasonal work, Worldwide,

Similar Jobs

FulcrumAir Inc

Drone Pilot & Robot Operator Job at FulcrumAir Inc

 ...Description Salary: 28-38 FulcrumAir Corp, the leader in aerial robotics for the electrical utility industry, is seeking a drone pilot & robot operator who is ready to hit the road and tackle challenging projects across the country as a member of our Operations crew.... 

Menzies Aviation, plc

Customer Service Agents - F/T $21hr + Flight Benefits on United Airlines Job at Menzies Aviation, plc

 ...MOMENT - - Great News! Want to work for one of the leading Ground Handling companies in the world? Join Menzies Aviation and be part of our family! pay is $21/ per hour and $22.75/per hour for working t Customer Service, Benefits, Flight, Airline, Agent, Service, Retail

Wellstar Medical Group

Clinical Health Psychologist Job at Wellstar Medical Group

 ...Wellstar Medical Group is seeking a Clinical Psychologist to support the Wellstar South Cobb market in Austell, GA. The role involves providing high-quality psychological assessment, therapy, and consultation services to patients in outpatient or inpatient settings. Responsibilities... 

Allied Universal®

Security Guard Job at Allied Universal®

 ...receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any... 

Weatherby Healthcare

Locum Tenens Physician Assistant - Neurology - $80-100 per hour Job at Weatherby Healthcare

 ...Weatherby Healthcare is seeking a Physician Assistant Neurology for a locum tenens job in Greenville, North Carolina. Job Description & Requirements Specialty: Neurology Discipline: Physician Assistant Duration: 13 weeks Employment Type: Locum Tenens...