IMA Group is a global leader in the development and production of automatic machines for the processing and packaging of pharmaceutical, cosmetics, food, tea and coffee products. We are constantly oriented towards innovation, thanks to significant investments in R&D and a constant dialogue with customers, the territory and local suppliers. We promote an environmentally friendly attitude towards achieving sustainable development. Our history is characterized by a constant growth, realized also with the continuous investment on the development of people and their skills. We are over 7,000 employees, 58% in Italy and 42% in the rest of the world, present in more than 80 countries.
IMA Life North America , a division of the IMA Group , specializes in aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries.
Part of IMA Life, it focuses on the pharmaceutical sector and delivers advanced technologies for filling, lyophilization, and isolation ensuring maximum sterility and product integrity for customers around the globe. We are looking for a Customer Service Planner to join our Tonawanda, NY team.
JOB SUMMARY
The Customer Service Planner supports the preparation and coordination of tools, materials, and shipments required for service and project activities. The role also helps manage logistics, inventory, and scheduling to ensure timely and efficient execution of customer service operations.
• Prepare specialty tool sets for project and service jobs based on technical documentation.
• Inventory tools as they are returned to the plant from project and service jobs.
• Prepare tool lists for job boxes for service, project, and capital installs.
• Prepare materials for service and project jobs.
• Coordinate shipments for pre-series, series, and service requirements.
• Assemble materials for capital install jobs.
• Desire and ability to be cross-trained and fill in gaps when necessary within the Customer Service organization.
• Manage the supply base for products and materials released for production or in process.
• Participate in the physical inventory process and verification.
• Label and inventory items utilizing SAP.
• Manage shipments.
• Manage specific tool and material requirements and understand customer-specific site requirements.
• Assist supervisor and technical department with updates of service orders based on Customer Service Technician feedback as needed.
• Assist with production floor material orders.
• Monitor and update the technicians' work schedules and intervention plans.
• Update material requirements in CRM.
SKILLS AND EXPERIENCES
WHAT WOULD MAKE YOU A GREAT FIT
SALARY RANGE
WHAT WE OFFER
IMA IS AN EQUAL OPPORTUNITY EMPLOYER.
...activities is strongly desired Demonstrated experience interacting with children and families Experience in a theme park, parks, recreation, hospitality, or resort environment is desired Effectively communicate in English bilingual is a plus Must be able...
...based on experience) Department: PD Manager: VP, Product Development Who We Are Launched by Lady Gaga, Haus Labs is a vegan and cruelty-free cosmetics brand with a mission of spreading kindness, bravery, and creativity. Filled with versatile products that...
...DESCRIPTION \n \n POSITION TITLE: Facility Maintenance Technician \n REPORTS TO: General Manager \n DIRECT REPORTS: None... ...Compliance: Ensure all work complies with safety regulations and building codes. \n Record Keeping: Maintain accurate records of...
Responsible for establishing merchandising objectives for a category or categories of merchandise. Drive the financial planning process and manage the process from recommending targets to pricing optimization. Drive the assortment planning process, from business performance...
...opportunities to find purpose in their careers. Three reasons to intern at SAP 1. Culture of collaboration : Meet with mentors,... ...learning. Education: Recent graduate, including MBA preferred fields of study: Business Administration, Sports & Entertainment...