Job Description
JOB POSTING
Senior Salesforce Service Cloud Developer (Location - US/ Canada)
N28 Technologies is a boutique Salesforce Implementation Partner based in San Francisco, USA with operations in India as well. N28 was founded by a Salesforce alum whose goal is to provide best-in-class Salesforce Implementation with unmatched customer focus. We are working at the cutting edge of the Salesforce platform and you will have the opportunity to work on a small team executing on projects across the spectrum of the Salesforce ecosystem – which means rapid growth as the company grows. We offer competitive salaries, bonus incentives, benefits and flexible hours. Come join us at this exciting time as we scale and grow!
Job Summary As a Senior Salesforce Developer/Consultant – Service Cloud, at N28 Technologies, you will be responsible for bringing Salesforce project implementations to life by working closely with the internal team and our US based customers. You should be proficient at understanding business processes and translating those in Salesforce. You will lead the Salesforce implementations, integrations and custom development projects. We are looking for a self-starter, with a can-do attitude and a team-first mindset.
Summary of Experience Should have an understanding of sales and service related business processes that can be enabled on the Salesforce platform.
Total of 5-6 years of configuration and/or custom development experience on the Salesforce platform (Sales/Service cloud): Experience creating profiles, permission sets, sharing rules, validation rules, workflow rules, flows, process builder, approval processes, formula fields, etc.
Experience with Apex and Visualforce.
Understanding of lightning components and platform events.
At least 2+ years of hands-on experience with Service Cloud: Experience with all aspects of service cloud: Case Assignment/Routing.
Milestones and Entitlements.
Case Queues, Escalation Rules.
Knowledge Base, Live Chat.
CTI for phone support.
Nice to have: Customer Community experience.
Must have hands-on experience doing deployments from sandbox to production environment as follows: Deployment of custom code.
Deployment of standard Salesforce configurations.
Nice to have: Understanding of field service lightning processes.
Experience integrating Salesforce with other 3rd party applications like ERP, marketing automation, DocuSign, etc.
Certifications Preferred You might be a good fit if... You are a self-starter and can perform efficiently and effectively in a fast-paced environment.
You are able to understand customer requirements and translate to solutions within Salesforce.
You are able to communicate clearly and concisely, both orally and textually.
You are able to balance multiple projects, different time zones and meet deadlines.
You are able to work both independently and as part of a team.
You are enticed by the eventual opportunity to grow with the organization and become a team lead.
We offer medical, dental, vision and life insurance for all our employees. We also offer 3 weeks of paid time-off.
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Job Tags
Flexible hours,