Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met – they're exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

At Alila Napa Valley, our dining experiences at Violetto, our fine dining restaurant, and Salvia Terrace and Lounge represent the best of Forbes Five-Star and Michelin-inspired service. Violetto celebrates the art of refined cuisine paired with Napa Valley’s world-class wines, while Salvia offers a relaxed yet elevated lounge experience.

The Food and Beverage Manager will oversee the daily operations of Violetto, Salvia, banquets, room service, and the bar, ensuring the highest standards of luxury service and guest satisfaction. This leader will work closely with the culinary, events, and hotel leadership teams to drive performance and enhance the guest experience.

Key responsibilities include:

• Lead, train, and develop the Food and Beverage team to deliver personalized, Forbes Five-Star level service.
• Manage the day-to-day operations of all food and beverage areas including restaurant, lounge, banquets, room service, and bar.
• Oversee scheduling, staffing, training, and colleague engagement across all outlets.
• Create and manage departmental budgets, forecasts, and financial performance.
• Collaborate with the Executive Chef and Events team to design and execute innovative dining experiences and seasonal events.
• Monitor guest feedback and implement continuous improvement strategies.
• Ensure compliance with health, safety, and liquor regulations, as well as Hyatt brand standards.
• Foster a positive work environment that supports Hyatt’s culture of care, diversity, and inclusion.

Hyatt associates work in an environment that demands exceptional performance but also reaps great rewards. Whether it’s career growth, learning opportunities, or a supportive environment, if you are ready for this challenge, then we are ready for you.

Qualifications

The ideal candidate will have:

• Previous management experience in a Forbes-rated, Michelin-starred, or comparable luxury environment.
• Strong leadership, communication, and organizational skills.
• Experience with financial planning, budgeting, and P&L management.
• A passion for exceptional service, hospitality excellence, and colleague development.
• The ability to anticipate and exceed guest expectations in a luxury environment.

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