Job Description

Position Overview:

The People & Culture Manager is responsible for leading the human resources function across Bond Hospitality’s two cornerstone properties: Zero Bond and Sartiano’s. This role directly oversees all HR operations and payroll for both properties, ensuring consistency, compliance, and a culture of excellence. Acting as a key liaison between staff and leadership, the People & Culture Manager fosters a values-driven workplace that attracts, retains, and develops top talent.

Responsibilities:

Payroll & HR Administration

• Oversee weekly payroll for all employees at Zero Bond and Sartiano’s, ensuring accuracy, timely processing, and compliance with wage and hour laws.
• Collaborate with department heads to verify timecards, tips, commissions, and bonus entries before payroll submission.
• Serve as the primary point of contact for all payroll-related inquiries, adjustments, and issue resolution.

Human Resources Operations

• Manage all employee lifecycle processes including onboarding, changes in status, terminations, and documentation.
• Maintain secure and compliant employee records in accordance with NY state and federal labor laws.
• Handle employee benefits administration including enrollment, questions, and annual audits.
• Coordinate workers’ compensation claims, disability paperwork, and employee leave.

Employee Relations & Compliance

• Act as a trusted partner for employees and management, addressing workplace concerns while upholding company policy.
• Guide managers in handling progressive discipline and performance improvement processes.
• Ensure both properties are compliant with federal, state, and city labor regulations.
• Keep required labor law posters and documentation current and visible at both properties.

Culture & Engagement

• Champion a positive, professional, and inclusive workplace culture aligned with the Bond Hospitality ethos.
• Lead internal communications, recognition programs, and team-building initiatives.
• Support DEI efforts and ensure all employees feel valued and heard.

Recruitment & Onboarding

• Partner with department heads to manage job postings, candidate screenings, and interview logistics.
• Lead new hire onboarding and orientation, ensuring seamless cultural integration.

Training & Development

• Maintain a calendar of required trainings and certifications.
• Assist managers with setting development goals and tracking team performance.

Qualifications:

• 3–5 years of HR and payroll experience, preferably in luxury hospitality or food & beverage.
• Strong knowledge of NY labor laws, payroll systems, and HRIS platforms.
• Experience managing payroll across multiple locations or departments.
• High level of discretion, professionalism, and organizational skill.
• Passion for creating supportive and values-aligned workplace cultures.
• Bilingual (English/Spanish) a plus.

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