Job Description

Job Description

National Hardwood Lumber Association (NHLA)

📍 Location: Memphis Headquarters

🕗 Hours: Monday–Friday, 8:00 a.m. – 4:30 p.m.

Do you enjoy being the go-to person who keeps things running smoothly behind the scenes? Do you like variety in your day, supporting different departments, and making things better with each task you complete?

NHLA is looking for a reliable, friendly, and detail-oriented Office Assistant to join our team in Memphis. This role supports just about every department in some way — from answering phones and managing mailings to assisting with bookkeeping, memberships, and our Kiln Drying Certification program.

We’re a small, mission-driven nonprofit with a big heart for the hardwood industry. Our work supports sustainability, education, and promotion of real American hardwood — and our team is proud to serve the members who make that possible.

💼 What You’ll Be Doing:

Office Support & Organization

• Be the welcoming voice on the phone
• Keep the mail moving and the filing in order
• Help with printing, scheduling, shipping, and anything else that helps the team thrive
• Make sure supplies are stocked and common areas are tidy and welcoming

Bookkeeping Support

• Process accounts payable and receivable transactions (including collections)
• Respond to and address vendor and member inquiries related to payments and accounts.

Membership Support

• Enter new membership applications and send welcome packets
• Keep membership records accurate and up to date

Kiln Drying Certification Program

• Ship certification orders promptly and track requests
• Maintain organized files and respond to time-sensitive inquiries from members

Celebrations & Culture

• Coordinate birthday and anniversary celebrations
• Help plan our annual Christmas party and occasional team gatherings

Flexibility & Focus

• Jump between tasks and departments as needed — things move fast, priorities shift, and your ability to stay focused and flexible will help keep everything on track

✅ What Success Looks Like:

• You meet your deadlines and follow through on tasks without being reminded
• You keep AR aging clean and collections moving
• You maintain supply levels so nothing runs out
• You own your responsibilities and look for ways to help
• You follow NHLA policies and stay organized
• You jump in and take initiative — you see what needs to be done and do it

📌 What You’ll Need:

• High school diploma
• At least 2 years of admin or office support experience
• Familiarity with bookkeeping, AP/AR, and collections
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• You’ve used accounting, expense and ERP software or you learn software quickly
• Strong attention to detail, good communication skills, and a customer-focused mindset
• Ability to juggle multiple tasks and adapt as needed
• Comfort working in a fast-paced environment where you may be pulled in different directions — staying calm under pressure and keeping things moving is key

🎁 What We Offer:

• Generous PTO and 11 paid holidays
• Health, dental, and vision insurance
• 401(k) with company match
• A supportive, mission-driven team who values your contribution
• Occasional travel opportunity to our annual convention

🌳 Why NHLA?

• We love the hardwood industry and the people in it. As a nonprofit, we’re committed to serving our members and sharing the story of sustainable, real American hardwood — one of nature’s most renewable materials.

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