Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses. Position: Major Incident Manager Location: Fort Mill, SC, 29715 Duration: 12+ Months Job Type: Contract Work Type: Onsite Job Description: Responsibilities Incident Identification & Prioritization - Quickly assess and classify incidents to determine their severity and impact Coordination & Leadership - Lead cross-functional teams, ensuring efficient communication between stakeholders Incident Resolution - Drive troubleshooting efforts, working closely with technical teams to identify root causes and implement fixes Stakeholder Communication - Provide timely updates to leadership, customers, and other impacted parties, ensuring transparency Process Improvement - Continuously refine incident management processes to enhance response times and effectiveness Escalation Management - Ensure that incidents are escalated appropriately to senior management or specialized teams when needed Reporting & Documentation - Maintain accurate records of incidents, resolutions, and follow-up actions for auditing and improvement purposes What are the top 3 skills required for this role? ITSM Major Incident Management Change Management TekWissen® Group is an equal opportunity employer supporting workforce diversity. Tekwissen
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...instrumentation Laboratory generalist Must be capable of working independently and providing direction to Medical Laboratory Assistants. Benefits Include: Generous PTO starting at 4.5 weeks per year, accrued over time Eleven paid holidays...
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