Job Description

Job Description Position: Live in Resident Manager Location: Gowanus, Brooklyn Building Use: Retail, Residential, Amenities Building Size: 200,000 GSF / 133 Units, approximately 15,000 sq ft of retail   Job Summary:   The Resident Manager will live onsite and will be responsible for launching a new building and then overseeing the day-to-day operations, maintenance, and staff of this brand-new luxury mixed-use property in Gowanus, Brooklyn. In the beginning, this person will be instrumental in coordinating the handoff from Construction to the Property Management and Operations team for the initial lease-up of the building.   The role includes ensuring the smooth functioning of the building’s residential, retail, and amenity spaces, while maintaining a high level of tenant satisfaction and operational efficiency.   Key Responsibilities:   Building Operations:   Manage and oversee all building systems, including HVAC, electrical, plumbing, elevators, etc Conduct routine inspections of the property, addressing any maintenance or safety concerns promptly. Ensure compliance with local regulations and building codes. Manage the building’s security systems, including access control and surveillance. Resident & Tenant Relations:   Serve as the primary point of contact for all residents and tenants, addressing concerns, complaints, and maintenance requests in a timely manner. Ensure smooth move-ins and move-outs for residential tenants. Conduct move-out inspections with residents, identifying necessary repairs and coordinating unit turns with vendors Ensure apartments are move-in ready by overseeing cleaning, repairs, painting, and other preparations for new residents Coordinate as needed with retail tenants to ensure their operational needs are met.   Staff Management:   Supervise on-site staff, including maintenance, porters, and concierge. Schedule and coordinate staff shifts to ensure continuous coverage. Approve staff hours and review time clock submissions to ensure accurate payroll processing Provide training and development to enhance staff performance. If building transitions to unionized staff, manage union relations and ensure compliance with collective bargaining agreements Manage relationships with unionized employees by ensuring compliance with union agreements, addressing any grievances in a timely manner, and working closely with union representatives to maintain a cooperative work environment   Vendor & Contractor Management:   Coordinate and manage third-party vendors for maintenance, repairs, cleaning services, landscaping, and other outsourced services as needed Obtain quotes and oversee contractor work to ensure high-quality results.   Amenities Management:   Oversee the maintenance and functionality of shared amenities such as fitness centers, rooftop lounges/pools, and other common areas. Ensure that amenities are clean, well-maintained, and fully operational for residents’ use.   Budgeting & Financial Oversight:   Assist with budget planning, including cost projections for repairs, maintenance, and capital improvements. Manage and track expenditures related to building operations. Monitor utility consumption and implement energy-saving initiatives where possible. Emergency Response:   Be on-call for building emergencies, including, but not limited to, plumbing, electrical, or life-safety issues. Develop and maintain emergency preparedness plans and ensure staff and residents are aware of protocols.   Requirements:   Proven experience in luxury residential and mixed-use property management. Knowledge of building systems, maintenance, and operations. Strong leadership and communication skills. Ability to work with vendors, contractors, and a diverse tenant base. Familiarity with local building codes, safety regulations, and compliance requirements. Availability to respond to emergencies on a 24/7 basis, given the live-in nature of the position Proficiency in property management software systems such as Yardi, Building link, etc.

Job Tags

For contractors, Local area, Live in, Shift work,

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