Job Description
Fine-Thomas Psychotherapy, a leading mental health practice, is seeking a highly empathetic and driven individual to join our team as a Live Chat Agent. Our practice is dedicated to providing high-quality therapy services to individuals, couples, and families, and we are looking for a passionate individual who shares our commitment to helping others improve their mental well-being.You will be the first point of contact for individuals seeking help and guidance. You will be responsible for understanding their needs, providing them with information about our services, and directing them to the appropriate resources. Your support and guidance will play a vital role in helping individuals take the first steps towards their mental health journey.Key Responsibilities:Respond to client inquiries and concerns through our online chat platform in a timely and empathetic mannerProvide accurate information about our services and help clients understand the therapy processAssist clients in booking appointments with the appropriate therapist based on their needsFollow up with clients to ensure their satisfaction with our services and address any concerns they may haveCollaborate with our team of therapists to ensure smooth communication and coordination of services for clientsContinuously update and maintain client records and ensure confidentiality is maintained at all timesParticipate in ongoing training and development opportunities to stay updated on our services and improve your skills as a Live Chat AgentQualifications:Minimum of 1-2 years of experience in customer service or a related fieldStrong communication skills, both written and verbal, with the ability to empathize and provide support to individuals in distressPassion for helping others and contributing to their mental wellbeingExcellent organizational and multitasking abilitiesFamiliarity with mental health terminology and practices is preferredPrior experience using online chat platforms or customer service software is an assetAbility to work evening and weekend shifts as neededWe Offer:Competitive salary and benefitsA supportive and collaborative work environmentOngoing training and development opportunitiesThe opportunity to make a positive impact on individuals' mental health journeysThe chance to be a part of a dynamic and growing practice focused on providing high-quality therapy servicesIf you are a compassionate and driven individual looking to make a difference in the lives of others, then we would love to hear from you! Please submit your resume and a cover letter highlighting your qualifications and interest in this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.Fine-Thomas Psychotherapy is an equal opportunity employer and welcomes diversity in the workplace. We encourage applications from all qualified individuals and will accommodate applicants' needs, under the relevant human rights legislation, throughout all stages of the recruitment and selection process.
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Fine-Thomas Psychotherapy
Job Tags
Weekend work, Afternoon shift,