Job Description

Job Title: Japanese Bilingual Customer Service Line Specialist Location: Torrance, CA (onsite) Work Hours: 8-hour shifts, including weekends and holidays (between 6:00 AM - 4:00 PM) Employment Type: Full-Time, Direct Hire, Non-Exempt Qualifications: Japanese Bilingual - Must possess professional-level proficiency in Japanese, including reading and writing skills. Availability to work within the designated shift schedule. Strong computer literacy and ability to operate telephone and internal IT systems effectively. Previous administrative or customer service experience is not required -comprehensive training is provided to ensure success in the role. Prior experience in the travel industry is a plus. Overview: Japanese Bilingual Customer Service Line Specialist will provide customer service and support for travel-related inquiries, assisting customers with reservations, ticketing, and other travel arrangements. The company offers comprehensive training, allowing candidates without prior customer service experience to succeed in the role, as long as they can effectively perform the job after training. Flexible scheduling options are available through the Shift Swap / Day Trade system, allowing team members to exchange workdays with one another. By combining this flexibility with vacation or holiday time, employees can take extended breaks of up to one week or even one month. Essential Duties include but not are limited to: Handle customer inquiries regarding travel bookings, ticketing, seat assignments, and payment processing. Assist customers in making new reservations or modifying existing domestic and international flight bookings. Provide technical support for website and mobile navigation. Address customer questions, complaints, and concerns with professionalism, aiming for first-call resolution. Utilize various computerized systems to support customers and daily operations. Foster a positive and service-oriented experience for all customers. Perform additional administrative tasks as needed. Benefits: Medical/Dental/Vision/Life, Vacation, Holidays, Sick Leave, FSA, 401K, Educational Assistance, and travel benefits. The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. Staffmark

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