What you will do Communicate important messages clearly and effectively by translating processes and procedures into effective training for internal and external clients on a variety of topics and solutions in Employer Services Solutions Delivery. Translate processes, procedures, etc., into interesting and effective training programs for internal and external clients. Deliver outstanding presentations to groups of all sizes and lead live and on-demand training sessions. Utilize different mediums and approaches tailored to each communication message or training audience. Create an environment capable of handling multiple issues concurrently and adapting plans with short notice. Evaluate messages or situations to determine the appropriate communication method, messaging, and audience. Generate ideas and training materials to enhance the customer experience. Master instructional design principles, applications, and technologies through creative research and thought leadership. Design and deliver effective and engaging training to other trainers, internal employees, and clients, both in person and via webinar or on-demand materials. What experience you need Bachelor's Degree in English Literature, Communications, Technical Writing, or a related field, or equivalent experience. Experience using Google for project management, Articulate 360, Camtasia, Microsoft Office tools, and Adobe. 5+ years of experience in a client-facing role providing service, training, or technical support. What could set you apart Experience with product training groups. Excellent decision-making, written and verbal communication skills, with the ability to communicate effectively with team members at various levels, including business leaders and high-profile clientele. Experience creating and implementing process and workflow changes. Exceptional attention to detail, including spotting content mistakes such as spelling, grammatical errors, or incorrect client information. Professionalism, precision, and the ability to simplify complex concepts for user understanding. Organizational skills, prioritization, and comfort managing deadlines independently. #J-18808-Ljbffr Hbculifestyle
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