The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Essential functions include maintaining a pleasant, friendly and professional demeanor with guests, co-workers, and clients; greeting guests within five feet; using guest last names during interactions; practicing proper phone etiquette; parking and retrieving vehicles cautiously; assisting guests with bell services and luggage storage; opening vehicle and hotel doors for guests; assisting guests with directions, taxis, reservations, and inquiries; providing information about outlets, meeting rooms, amenities, and local attractions; delivering messages and guest amenities; shuttling guests to approved locations; explaining parking rates and retrieval procedures; issuing claim checks after receiving vehicle keys and collecting claim checks before issuing keys; maintaining all ticket information including key tag, guest folio, vehicle location, damage survey, and claim check receipt; calculating and collecting revenue when needed. The job requires a high school diploma or GED, a valid driver's license for the state or commutable distance, and one month related experience or equivalent combination of education and experience. Skills include customer service knowledge, English reading and writing, basic math, understanding of time systems and rates, and ability to operate a manual transmission is highly desirable. Physical demands include talking, hearing, sitting or standing for extended periods, running, walking, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and lifting up to 100 pounds occasionally. Work is mostly outdoors with exposure to extreme weather. Travel up to 5% may be required.
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