Job Description

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Focus is on complex tasks requiring highly skilled and independent judgment, while contributing to the development of new concepts and techniques for standard operating procedures. Supports the overall team. Responsibilities Coordinates incoming requests and work assignments to support customer orders; works on complex customer requests Initiates project meetings, including capturing and distributing notes and action items Understands the approval process and determines timelines for orders that have been expedited or require negotiation Determines when to approve custom orders and amends for labor hours and material costs, if required Coordinates the review of eligibility approvals in the system Provides weekly queue management activity reports and metrics to supervisor Oversees completion of necessary reporting, manages ad-hoc reporting requests Supports internal/external audits on request by management Coordinates reviews and/or approvals of work order permits Updates local asset databases and other systems Creates/Supports reporting to customers (e.g., power or access) Acts as a highly skilled subject matter support expert for customer installations within the team, including rack and stack, cages, cable distribution trays, cabinets, and cable management/support systems Provides guidance and subject matter expertise to support large-scale installations Coordinates complex installations and challenges related to customer installs and/or requests Supports complex data center cross-connect work requiring development of new concepts and techniques for standard operating procedure and independent judgment for installs, terminations, modifications, and testing Identifies cost savings opportunities and makes recommendations to leaders Proposes and implements use of advanced technology, for testing equipment (fusion splicing, etc.) Acts as a SME support lead for all cross-connect installs, terminations, testing, and modifications Utilizes advanced troubleshooting ability to lead fault resolution Assures timely calibration and repairs on testing equipment Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams Supports and maintains relationships with internal stakeholders for cross-functional work Provides guidance to more junior team members on coordinating activity with internal stakeholders Supports security team by dispatching contractors outside standard security office hours Supports customer requirements/issues, especially in sensitive situations Attends internal coordination, progress meetings or conference calls; and provides updates as needed to customers Acts as a point of contact (POC) for supporting complex and high-profile customer requests, exceptions, or escalations Develops job plans for large installation projects using various project management tools Contributes to vendor review and oversight with management Supports standard operating procedures and best practices to maintain a high level of service May coach others on operations procedures and basic safety May provide coaching and mentorship to more junior team members Qualifications Typically requires a high school diploma and 6+ years of equivalent work experience The United States targeted pay range for this position in the following locations is: California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $58,000 to $88,000 per year Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link: USA Benefits eBook Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful considerations of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, or any other status protected by law. #J-18808-Ljbffr Equinix

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