Job Description

This range is provided by Synergis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55.00/hr - $65.00/hr Work Schedule (onsite/hybrid/remote): Mostly remote, must be local to area and available to come onsite as needed Project Overview: The goal of this project is to develop concise and effective training programs for new Waymo operators by adapting existing training materials for processes, procedures, and technology across various work areas. The new trainings are for Customer Support operators in several learning programs. The training will focus on the specific tasks and responsibilities of the new operator roles, developing a well-structured program, eliminating unnecessary content and optimizing the learning experience. Overall Responsibilities: As an instructional designer, you will be responsible for the following at the programmatic level: Program management: Manage the development of new and existing programs, ensuring that they meet departmental standards and business objectives. Program development: Develop the overarching structure of the training program to ensure the proper alignment with safety standards, instructional resources, assessment structure, and learner engagement. Content Analysis: Thoroughly review and analyze existing and newly developed training materials to identify essential components relevant to new operators' tasks. Training Optimization: Identify opportunities to consolidate repetitive training activities, reduce training time, or enhance learning efficiency. Instructional Design: Apply expert instructional design principles to develop engaging and effective training materials for new operators. Top Daily Responsibilities: Manage the development of program content by the content development team: Frequently check-in to discuss project progress, challenges, and upcoming tasks. Collaborate on content prioritization and sequencing for optimal learning. Remove or escalate blockers to content development to ensure timely delivery. Write Training Content Development Requirements: Clearly define learning objectives for each training module. Outline specific topics, key points, and skill demonstrations to be included. Specify desired learning outcomes and assessment methods. Review Existing Training Materials: Analyze existing content for relevance, accuracy, and potential for reuse. Additional Responsibilities: Develop engaging training content (e.g., presentations, e-learning modules, job aids) based on requirements and stakeholder input. Continuously evaluate and update training materials to maintain relevance and effectiveness. Participate in pilot testing and gather feedback from new operators to refine the training program. Maintain organized documentation of all project-related activities and deliverables. Mandatory Skills/Qualifications: Instructional Design Expertise: Proven ability to apply adult learning principles, instructional design models (e.g., ADDIE), and various learning modalities to create engaging and effective training materials. Content Development: Demonstrated experience in developing various training materials (e.g., presentations, e-learning modules, job aids, videos) tailored to specific audiences and learning objectives. Content Analysis and Editing: Strong analytical skills to assess existing content, identify gaps and redundancies, and revise materials for clarity, accuracy, and conciseness. Communication and Collaboration: Excellent verbal and written communication skills to effectively interact with stakeholders, SMEs, and the training program manager. Ability to build rapport and work collaboratively to achieve project goals. Project Management: Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines within a fast-paced environment. Qualifications: Bachelor's Degree: A minimum of a bachelor's degree in Instructional Design, Education, or a related field. Relevant Experience: Minimum of 5+ years of experience in instructional design and content development, in a corporate or technical environment, preferably with experience in a call center environment. Experience with training development in a regulated industry (transportation, utilities, banking, medical/pharmaceuticals) is also beneficial. Technical Proficiency: Proficient in GSuite (Google Docs, Sheets, Slides) and familiarity with learning management systems (LMS), preferably Cornerstone. Experience with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) is a plus. Industry Knowledge: Familiarity with the relevant processes, procedures, and technologies used in call centers is preferred. Additional Desirable Qualifications: Professional certifications in instructional design (e.g., CPLP) or related fields demonstrate a commitment to professional development and expertise. Compensation and Benefits: The hourly pay rate range for this position is $55-65/hour (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For immediate consideration, please forward your resume to mgreen@synergishr.com If you require assistance or an accommodation in the application or employment process, please contact us at mgreen@synergishr.com. #J-18808-Ljbffr Synergis

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