Job Description
FACE Culture: All Team Members of FACE are expected to support the brand through active engagement in our core values:
F aith: being confident in one another
A ttitude: responding positively regardless of circumstances
C onsistency: doing what is expected everyday
E xcellence: pursuing my personal best
We offer great benefits for full and part-time as well as opportunity for growth and advancement! - Medical, Dental, Vision, Disability, and Life Insurance- full time
- 401k with 4% company matching- full time
- PTO accrual first year- 15 days full time, 4 days part time
- Company Paid Tele-Medicine- full and part time
- Company Paid Short Term Disability- full time
- Discounts to numerous area attractions- full and part time
- Discounts at all our restaurants- full and part time
- Referral Bonuses - full and part time
Duties & Responsibilities: - Welcome and build rapport with guests, as this is the guests first impression of the location
- Answering general questions about the location. If an answer is unknown, the concierge can seek the answer and direct the guest to the appropriate manager
- Making guest reservations
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Maintains a clean and organized welcome area
- Help to build STAR experience for guests
- Believes in SAFETY to protect the guests and other team members
- Team Member may be required to perform other duties
- Have fun!
Requirements: - Flexibility to work varied shifts to include days and nights, weekends, and holidays
- A minimum of 6 months' work experience in a high-volume restaurant or retail
- Understands restaurant etiquette
- Familiarity with health and safety regulations
- Demonstrated customer service skills
- Enjoy interacting with families and children; passionate about guest service
- Positive, optimistic, friendly, outgoing, and able to smile frequently with high energy
- Ability to work in fast paced environment, take initiative and resolve problems
- Must be able to use a computer
- Ability to stand for long periods of time
- Must be at least 18 years old
- Must pass a pre-employment background check.
- Able to be genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a "team" work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
FACE participates in E-Verify
Background Screening Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Downtown Flavortown Pigeon Forge LLC
Job Tags
Holiday work, Full time, Temporary work, Part time, Work experience placement, Shift work, Night shift,