Will you be our next Onsite Front Desk Administrator?
Are you highly organized, able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a pro-active drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community and providing exceptional customer service to solve their issues? If so, then we would like to get to know you!
Who is SPECTRUM Association Management?
SPECTRUM AM is a HOA Management Company that has been in business for over 20 years. We are proud to be one of the most recognized companies in our industry by winning Best Places to Work award 17 years in a row. We are energetic and passionate about our goals, and because of our continued growth we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.
General job information:
This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners and is located on-site of one of the communities we manage West of Fort Worth area.
Essential Duties and Responsibilities
Welcome Homeowner in the office Receive Homeowner payments
Handle walk in billing questions
Transfer calls to appropriate parties
Responding to homeowners via Live Chat and Emails
Working extensively with Outlook, and software for recording correspondence
Conflict de-escalation and resolution with difficult or upset customers
Following up on outstanding issues
Talk face to face to explain situations or billing issues and provide billing support
Provide high level customer service Internal and external emails
Job Requirements/Qualities:
Effective communication skills, both verbal and written
Ability to understand and carry out oral and written requests
Process incoming and outgoing mail
Issue pool cards to homeowners and navigate the system to verify that all information is accurate
Weekly check of amenities both inside and outside
Check inventory monthly
Problem-solving skills and detail-oriented
Working knowledge of keyboard and software navigation
Ability to multi-task and learn in a fast-paced environment
Communicates clearly, professionally, and accurately on the phone with homeowners
Contributes to a positive team environment
Demonstrates integrity, honesty, and knowledge that promote the Spectrum AM culture
Strong organization and follow-up
Maintains a calming demeanor during customer phone interaction and peak times
Anticipates the needs of our clients by continually evaluating the environment during interfacing
Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
We offer a comprehensive package that is more than just a paycheck
Recognized as Best Places to Work since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company.
Privately-owned with over 20 years in business and during those years, we have never had to lay anyone off.
Work / Life balance.
Internal Learning and Development Management System.
Schedule: Part-Time (20 Hours) - Monday - Friday 1 PM - 5 PM
Pay Rate: $23.00
Location: 16001 Park Ten Pl, STE 135, Houston, TX 77084
Spectrum AM believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum AM, then we will surely invest in getting to know you well if we see a solid match to the position.
If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verifications and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.
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